Technical Support
"Our philosophy is to partner with our clients as opposed to viewing projects as one-off, time bound initiatives.”
A dedicated account manager will be allocated to the client for all technical and non-technical queries. Through monthly review meetings, hardware and software systems are enhanced to guarantee optimal performance of the kiosks and a satisfying end user experience.
Envent provides manuals to the client that cover basic maintenance, trouble shooting, paper changing, touchscreen calibration, general cleaning instructions and FAQ’s. The manuals are regularly updated based on the review of recent support requests.
Support Features
- Australia wide onsite service
- Repair Centres in all capital cities
- Dedicated Account Manager
- Online Reporting
- 24/7 Call Centre
- Manuals and Procedures
- Onsite Training
The Customer Service Centre is available 24/7. Open support requests are visible through the online kiosk management interface.
Only the essential details are required when reporting an issue over the phone or via the kiosk management interface, including:
- Directory identification (ID Number, affixed to the base of the kiosk)
- Your name
- Your return telephone number
- Fault description
- Any other relevant details
Envent also provides full onsite training for general maintenance and paper replacement after the installation of the kiosks.
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