/shopping Centres/

Shoppers Find Their Way.
Centres Keep Them Longer.

Envent retail wayfinding kiosk in Australian shopping centre

Stores, food courts, services, found without frustration. Maps, opening hours, promotions, and events, all managed from one platform and updated the moment they change. Built for Australian retail, including some of the country's largest centres.

digital directory screen shopping mall Australia.
/ the reality /

A shopper who can't find it doesn't buy it.

Big centres are easy to get lost in. Multiple levels, two hundred tenants, car parks that all look the same. Every shopper who can't find a store gives up on it, and a frustrated visit is a short visit. Lost time is lost spend, and stale directories make it worse.

01.

Shoppers give up and leave

Shoppers who can't find a store don't hunt for it. They leave, and the sale goes with them.

02.

Dwell time and spend drop

Confused shoppers move less and buy less. Easy navigation keeps people in the centre longer, exploring more of it.

03.

Directories go stale

Tenants change, hours change, promotions change. Static boards and PDFs fall out of date the moment something moves.

04.

Large centres overwhelm

Multi-level, multi-precinct centres are hard to read at a glance. Without good wayfinding, the size works against the experience.

/ how envent solves it /

One Journey.
Kiosk to mobile, No app.

How does Digital Wayfinding Work in a Shopping Centre?

Tall digital wayfinding kiosk with a yellow and white design displaying a shopping center map and directory.

Find the kiosk

Purpose-built wayfinding kiosks at every entrance, court, and travelator. Easy to read, easy to use, built for the foot traffic of a busy centre.

Yellow directory kiosk in a shopping mall displaying a screen with a hand holding a smartphone. Text on the screen reads 'SEARCH & FIND YOUR WAY TO THE STORE' and 'SCAN WITH YOUR PHONE CAMERA No QR app required' next to a QR code. People walk around in the background.

Scan to continue

Scan the code and the route jumps to the shopper's phone. Nothing to install, no account to create. It works through the browser on the device already in their hand.

Person wearing an orange sweater holding a smartphone displaying a digital map for wayfinding in a shopping area.

Walk it on mobile

Now available for retail. Scan the kiosk and the route continues on the shopper's phone, level by level, straight to the store, so they spend time shopping, not searching.

Digital advertisement kiosk in a shopping mall near escalators, showing a Furla ad featuring a woman in black attire holding a brown bag.
/ wayfinding & advertising /

1 Kiosk. 2 Jobs.
No wasted Floor Space.

Most advertising screens only sell ads. They take up prime floor space, and some shoppers walk up expecting a directory, only to find an ad. That's space working against the experience. Envent screens do both jobs at once, wayfinding and advertising, from one screen and one CMS.

A screen that only sells

Takes premium floor space for advertising alone.
x
Shoppers mistake it for a directory, get nothing useful
x
Ads and wayfinding live on separate hardware
x
Revenue for the centre, but no help for the shopper or the tenant
x
A second screen is needed if you want wayfinding

A screen that helps & earns

Wayfinding, ads, and events from a single footprint.
√
Shoppers get real help, so the screen earns its place
√
All managed from one CMS: Envent Cloud
√
Ad revenue without cutting the shopper experience
√
One unit does both jobs, no extra hardware needed
/ why envent/

Why Australian Shopping centres choose Envent.

Track record & AI

Proven at scale, built for what's next

Designed and deployed in some of Australia's largest shopping centres. And our director's PhD research on trust in AI shapes where we take it next, carefully.

maps

Maps that hold up

Accurate maps across every level and precinct of the centre. When a tenant moves or a court is refurbished, you update once and it's live everywhere.

hardware

Kiosks built to last

Award-calibre industrial design, our own, not a rebadged enclosure. Built for the foot traffic and wear of a busy retail environment.
‍

Content

Promotions live in minutes

Push a sale, a school-holiday event, or a new tenant to every screen in minutes. Wayfinding doubles as a live marketing surface for the centre.

Platform

One CMS, every screen

Maps, directory, hours, promotions, all managed from a single login through Envent Cloud. No vendor call for routine changes, no stale boards.

local

Australian team, local support

Local company, local people answering the phone. No offshore support queue, no overseas vendor on a different clock. We're here, where your centres are.

/ common questions/

What Centre Teams Ask Us.

01.

Can we update the tenant directory ourselves?

Yes. Your team updates tenants, hours, promotions, and events from a single login through Envent Cloud. When a store opens, moves, or runs a sale, you change it once and every kiosk and mobile route reflects it. No vendor call required.

02.

Do shoppers need to download an app?

No. Shoppers scan the kiosk and the route continues on their phone through the browser. No app, no account, no install. That removes the single biggest reason centre apps fail to get used.

03.

How is this different from a standard advertising screen?

Most advertising screens only sell ads. They take up prime floor space, and shoppers sometimes walk up expecting a directory, only to find an ad. Envent screens do both: wayfinding and advertising from one screen and one CMS. Double-sided kiosks carry ads on one face and the map on the other, and promotions can sit as wallpaper on the map screen itself. You earn ad revenue without giving up floor space or the shopper's experience.

04.

Does it handle large multi-level centres?

Yes. Envent wayfinding is built for big, complex centres with multiple levels and precincts. Maps render level by level and route shoppers across the whole site, including car parks and travelators.

05.

How long has Envent been doing this?

Since 2004. That's over two decades designing and deploying digital wayfinding in Australia, including in some of the country's largest shopping centres. We're an Australian company with an Australian team and local support. The kiosk hardware is our own design, not a rebadged enclosure.

/ Get in touch /

See it working in your Centre

Book a demo and we'll walk through wayfinding build for your retail environment.